Return Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offeryou a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received

  1. It must also be in the original packaging.

    All merchandise returned to Orenca must be in the original packaging with all original items accompanying the merchandise. If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected.

    The return address will vary based on product but will be included in the return label.

    To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

    Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.

  2. Effective September 1, 2023, we are implementing a refinement in our product packaging procedures. Each product box will now feature a prominently affixed sticker, bearing the following directive:
    “Record video when opening the box to ensure warranty benefits“.

 

 

This video documentation, when adhered to, will serve as a critical measure to substantiate your rights and protect your interests in the event of any potential discrepancies.
In instances where the error is unequivocally attributed to our company, such as the dispatch of an incorrect product, sizing incongruities, or the receipt of a defective item, rest assured that we will promptly arrange for the replacement of the correct product. You, as our valued customer, will not be burdened with any additional costs or responsibilities incurred in the course of this rectification process.
This updated return policy underscores our unwavering commitment to ensuring your satisfaction and peace of mind when engaging with our products. We appreciate your continued trust in our brand and remain dedicated to delivering the highest standards of service.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@orenca.us.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.